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1. How can I access the User's Tips for my STi Mobile phone?
2. What do I do if I lose my STi Mobile phone?
3. Is my phone under warranty?
4. Does STi Mobile have an Exchange Policy?
5. How do I order parts or accessories for my STi Mobile phone?
1. How can I access the user's tips for my STi Mobile phone?
To access your phone's user guide, under the View Phones section, locate your phone then click on 'View Phone Details' and then click the 'Download User Tips ' link for your selected phone.
2. What do I do if I lose my STi Mobile phone?
If you lose your phone, please notify STi Mobile Customer Service at 1-800-784-3277.
Important notes to remember if you lose your STi Mobile phone:
- In order to maintain your number you will need to purchase and activate a new STi Mobile phone before your balance reaches $0.00 for more than 14 consecutive days.
- If you purchase another STi Mobile phone, you must pay a $4.95 non-refundable activation fee.
3. Is my phone under warranty?
The manufacturer of your phone offers a one-year limited warranty from the date of purchase. To find out more about the manufacturers warranty visit their website. (Note: Warranties are exclusive to the manufacturer. STi Mobile has no liability in connection with the manufacturers' acts and/or omissions.)
4. Does STi Mobile have an Exchange Policy?
If your handset is defective you may exchange it within 14 days of purchase. To exchange a defective handset please call STi Mobile at
1-800-784-3277. For more details on our Exchange Policy Click Here.
5. How do I order accessories for my STi Mobile phone?
To order accessories :
- From the stimobile.com home page, scroll down the page to "Accessories". Select from the available acessories for your phone.
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1. How do I set up my voicemail?
2. What if I forget my passcode?
3. How can I change my passcode?
4. Can I change the number of rings before a call rolls to voicemail?
5. How do I retrieve messages from my STi Mobile phone?
6. What are the features of my voicemail?
7. Can I retrieve voicemail messages from any touch-tone phone?
8. Where can I download a copy of the Voicemail Quick Reference Guide?
9. Why do my incoming calls go directly to voicemail?
1. How do I set up my voicemail?
Using your STi Mobile phone, follow these steps (airtime charges will apply):
- Press and hold the envelope key on your STi Mobile phone until the display reads "Calling Voicemail".
- Create your own personal passcode of 4-10 digits.
- Record your name (you have 10 seconds to record your name).
- Record a personal greeting or select the standard greeting (you have 30 seconds to record a personal greeting).
- Turn One-Touch Access on or off. When turned on, you don't have to enter your passcode when calling voicemail from your STi Mobile phone while in the STi Mobile Coverage Area.
Note: You must complete all of the above steps during a single call, or you will need to repeat all the steps the next time you call in to STi Voicemail.
2. What if I forget my passcode?
If you are trying to access voicemail from any phone other than your STi Mobile phone and have forgotten your passcode, you have two options:
- If One-Touch Access is on, you can use your STi Mobile phone to reset the passcode. Press and hold the envelope key, press 3 for personal options, and then press 2 for administrative options. Press 4 to change the passcode.
- If One-Touch Access is off, you will need to contact STi Mobile's Customer Service. Your new passcode will be available within 24 hours.
3. How can I change my passcode?
Press 3 for personal options, press 2 for administrative options, and then press 4 for change passcode. You will be prompted to enter a 4-10 digit passcode. After you enter the passcode, the voicemail system will repeat it and ask you to verify.
4. Can I change the number of rings before voicemail answers a call?
The ring cycle (time elapsed until voicemail answers a call) is 23 seconds. The ring cycle cannot be changed.
5. How do I retrieve messages from my STi Mobile phone?
If you are in the STi Mobile Coverage Area, follow these steps:
- Press and hold the envelope key on your STi Mobile phone until the phone indicates "Calling Voicemail."
- Enter your passcode. (If One-Touch Access is turned on, you can skip this step.)
- Listen to your messages, then save or erase them.
If you are out of your STi Mobile Coverage Area, follow these steps:
- Press and hold the envelope key on your STi Mobile phone until the phone indicates "Calling Voicemail "
- If you hear your voicemail greeting, press * (star key).
- Enter your passcode.
- Listen to your messages, then save or erase them.
6. What are the features of my voicemail?
STi Voicemail has many features:
- Mailbox Capacity: When you access your voicemail, the system tells you how many new and saved messages you have. Your voicemail box can hold a total of 30 messages. New messages are retained for 20 days. If you do not save a new message within 20 days, it is deleted automatically. Saved messages are retained for 30 days. If you do not delete a saved message within 30 days, it is deleted automatically. If your mailbox is full, you will hear a "mailbox full" message when you access your voicemail. Callers trying to leave a voicemail will receive the same message and be unable to leave a voicemail until you erase some messages.
- Numeric Paging: Callers who reach your STi Voicemail can send you a numeric page instead of a voice message. The numeric page shows as a text message on your STi Mobile phone.
- Urgent Messages: When leaving a message on your STi Voicemail, a caller can press #1 after recording the message to mark it urgent. Urgent messages show up first in your STi Voicemail box.
- Getting a Fast Busy Signal: If you get a fast busy signal when trying to access your voicemail, it simply means that all voicemail channels in your area are busy and that you need to try again later. Likewise, if a caller tries to leave you a voicemail message and gets a fast busy signal, they will be unable to leave you a message and will have to try the call later.
7. Can I retrieve voicemail messages from any touch-tone phone?
Yes, in order to retrieve messages from a touch-tone phone other than your STi Mobile phone:
- Dial your STi Mobile phone Number and wait for the call to roll to voicemail.
- Once your voicemail greeting begins, press * (star key).
- Enter your passcode.
- Listen to your messages, then save or erase them.
8. Where can I download a copy of the Voicemail Quick Reference Guide?
Use the convenient Quick Reference Guide to help you get the most out of STi Voicemail.
9. Why do my incoming calls go directly to voicemail?
A call may go directly to voicemail if:
- You are calling during a high usage time period and the tower is not able to complete additional calls.
- A radio signal has been interrupted by a tunnel, building, or other environmental factor.
- You have traveled outside of the STi Mobile Coverage Area.
- If you are on a call on your mobile phone, an incoming call may go directly to voicemail.
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1. Why might I experience dropped calls?
2. How do I use Caller ID?
3. How do I activate my STi Mobile phone?
4. Is there a contract?
5. Is there a credit check?
6. Is there a deposit?
7. Is there a monthly bill?
8. Is there an age limit?
9. Is there an activation fee?
10. Will I be charged when I replace my STi Mobile handset but keep my STi Mobile number?
11. Will I be charged when I replace my STi Mobile number but keep my STi Mobile handset ?
1. Why might I experience dropped calls?
A dropped call may occur in the following situations:
When a signal is interrupted by an obstruction, such as a building or tunnel.
When a signal is transferred from one tower to another.
When you are trying to make a call during high usage time.
When you are outside the STi Coverage Area.
2. How do I use Caller ID?
Caller ID lets you know who's calling by displaying the number of the person calling when your phone rings. If the caller's name and number are already stored in your Internal Phone Book, the corresponding name appears with the number. Caller ID includes a Phone Book interface to your STi Mobile phone and a recent call history log.
3. How do I activate my STi Mobile phone?
Just call STi Mobile at 1-800-784-6099 from your regular phone line. You will be walked through the manual programming process. A customer care representative will provide you with a set of codes to be entered in on your STi Mobile key pad.
4. Is there a contract?
With STi Mobile, there are no contracts.
5. Is there a credit check?
With STi Mobile, there are no credit checks.
6. Is there a deposit?
With STi Mobile, there are no deposits.
7. Is there a monthly bill?
With STi Mobile, there are no monthly bills.
8. Is there an age limit?
With STi Mobile, there is no age limit.
9. Is there an activation fee?
Yes, there is a $4.95 activation fee for each activation.
10. Will I be charged when I replace my STi Mobile handset but keep my STi Mobile number?
Yes, a $4.95 fee applies.
11. Will I be charged when I replace my STi Mobile number but keep my STi Mobile handset ?
Yes, a $4.95 fee applies.
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1. What is so special about STi Mobile?
2. Why go prepaid?
3. How can STi Mobile meet my wireless needs?
4. What is the coverage area for STi Mobile?
1. What is so special about STi Mobile?
STi Mobile is the
pay-as-you-go prepaid wireless phone service.
With STi Mobile, there are no contracts, no
credit checks, no monthly bills and no deposits!
2. Why go prepaid?
- You want a wireless phone but would like to budget your usage.
- You want a phone for safety without the monthly bill or long-term contract.
- You don't like the hassle of a credit check.
- You want a phone for your children, but want to control their usage.
3. How can STi Mobile meet my wireless needs?
STi Mobile offers nationwide coverage, low per-minute rates for nationwide and international long distance. STi Mobile is a simple and convenient wireless service.
4. What is the coverage area for STi Mobile?
STi Mobile provides nationwide prepaid wireless coverage. We utilize an all digital 3G nationwide network that reaches over 220 Million people. To view your local coverage area click here.
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1. What is local number portability?
2. When can I switch to STi Mobile and keep my number?
3. How do I know if my current number is eligible to be ported?
4. Should I cancel my existing service before porting?
5. Will STi Mobile charge me any fees for porting my number?
6. Will I need a new phone?
7. How long will it take to port my number?
8. Why should I choose Local Number Portability (LNP) with STi Mobile?
9. Can I switch a telephone number from a disconnected or suspended line?
10. If the transfer takes more than one day, will I still be responsible for paying my current provider for services?
11. Could I port my landline number to my wireless phone number?
12. Is wireless porting available everywhere in the United States?
13. If I have an active contract with my carrier can I still port my number?
14. Could my business port landline numbers to our wireless phones?
1. What is local number portability?
The ability to transfer your wireless phone number from one carrier to another is called local number portability, or LNP. It means that you no longer have to get a NEW number when you change carriers if you stay within the same geographic area. You get to keep the same number.
2. When can I switch to STi Mobile and keep my number?
Local number portability is available as of November 24, 2003.
3. How do I know if my current number is eligible to be ported?
All phone numbers are assigned to a local geographic area.
- Check your number's eligibility by calling us at 1-800-784-6099.
- The local geographic area with which your number is associated must be an area where STi Mobile currently provides service.
- Initially, numbers that are assigned to local geographic areas outside the 100 largest markets may not be eligible to be ported.
4. Should I cancel my existing service before porting?
No. You should not cancel your existing account. If you cancel your service prior to the completion of your number porting, it may prevent you from keeping your number. Please note: You may be responsible to your old service provider for any contractual requirements and applicable charges, including an early termination fee, on your old account. Once the number has been approved for transfer, the old number and account will automatically be deactivated.
5. Will STi Mobile charge me any fees for porting my number?
No, STi Mobile does not charge fees for porting numbers to our service, and we do not charge fees to customers who port their numbers to other service providers. However, we do charge a $4.95 activation fee for all new customers. Other service providers may impose fees for porting to or from their services.
6. Will I need a new phone?
In order to switch to STi Mobile you will need an STi Mobile phone. Phone Options
7. How long will it take to port my number?
Porting from wireless to wireless should take no more than three to twenty-four hours, but could take longer. Porting a landline to wireless could take up to 4 days, but may take longer. Actual processing time will vary depending on the complexity of your order and your old service provider. As a result, it can affect your ability to receive calls and the phone or features you've come to rely on may not always work during the porting process.
8. Why should I choose Local Number Portability (LNP) with STi Mobile?
Number portability allows you to switch your established home, business or wireless phone number to STi Mobile where you will get the most of your wireless service. STi Mobile offers nationwide and international long distance rates and nationwide coverage.
9. Can I switch a telephone number from a disconnected or suspended line?
No. The number you are porting to STi Mobile must be from an active service. Only active, non-disconnected numbers can be transferred.
10. If the transfer takes more than one day, will I still be responsible for paying my current provider for services?
Yes. You will be responsible for paying all applicable fees to your current wireless service provider until your number is ported. If your contract with your current wireless service provider has not expired you may be subject to early termination fees. Generally, porting will only take a few hours.
11. Can I port my landline number to my wireless phone?
Yes! Beginning November 24th, 2003 consumers in the nation's 100 largest markets began to port landline numbers to wireless carriers. This process may take longer than porting numbers between wireless carriers, but we intend to work with landline carriers to make it as smooth as possible for consumers.
12. Is wireless porting available everywhere in the United States?
LNP will be available in the 100 largest metropolitan areas, based on population, on November 24, 2003. Six months later, most of the rest of the country is expected to follow.
13. If I have an active contract with my carrier can I still port my number?
Yes, you can still port your number, however, you are required to pay whatever fees are outstanding to your old carrier.
Top 14. Could my business port landline numbers to our wireless phones?
Yes! Beginning November 24th, 2003 consumers in the nation's 100 largest markets began to port landlines numbers to wireless carriers. This process may take longer than porting numbers between wireless carriers, but we intend to work with landline carriers to make it as smooth as possible for consumers.
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